Frequently Asked Questions
The error code message might mean:
1) While entering the credit card number, dashes or spaces were entered. Make sure
you enter just the number of the credit card.
2) Make sure you enter the correct expiration date and the correct CVV number.
3) Make sure the credit card holder's name is changed according to the credit card.
4) You might have a limit on your card. If the amount is too high, you need to call
your bank.
5) Our website only takes Visa, Mastercard, American Express and Discover.
6) Your credit card company is blocking the transaction. If it is the first time you use a credit card on our website you might need to contact the credit card company and
let them know that the transaction is legitimate.
7) If you are using a foreign address at the billing information section, it might
block the transaction. If possible, use your local address in the United States.
Additional Suggestions:
1) Use a different browser
2) Use a different device
3) Use a different card
You should submit the Online Tech Support Form at sbcc.edu/support/contact/ or call Tech Support at 805-897-3549
You should submit the Online Tech Support Form at sbcc.edu/support/contact/ or call Tech Support at 805-897-3549
If you forgot your username or password, please click on "Find my username/password" at the campus portal link . It will ask you to fill in the following information: Last name, first name, birthday, last 4 digits of your SSN. If you have a secret question set up, you will be required to answer the secret question. If you do not have a secret question set up, it will prompt you to set one up. Once you have completed these steps, you will be given username and password. Please note the username and password are both case sensitive.
You should still be able to access your campus account. If your account is disabled, you can click on 鈥�Re-enable account鈥� at the link . If you are unable to access your account, please contact Student Tech Support and request to have your campus account enabled or call Student Tech Support phone #: 805-897-3549.